The Service Quality Charter addresses the need to set principles and rules in the relationship between government bodies that provide services and the citizens who use them.
It is an actual “contract” with users, a communication and information tool that allows them to learn about the services offered, the methods and standards to be granted, and make sure that the commitments are respected, as well as express their evaluations also through a complaint.
The adoption of the service charter within the bodies of the Ministry of Culture is part of a series of initiatives aimed at promoting a wider promotion of the cultural heritage they preserve. This also implies the organisation of cultural activities that adapt as much as possible to users’ expectations, in harmony with protection and research requirements.
The Service Charter will be periodically updated to consolidate the quality levels achieved and record the positive changes that have occurred through the implementation of improvement projects, which may also arise from the periodic monitoring of users’ opinions.